Once your order is ready to dispatch...
How much are carriage costs?
- Orders over £350 before VAT will be delivered free.
- Orders below £349.99 before VAT will incur a standard flat rate of £8.95* per box.
Postcodes: AB10-32, AB33-39, AB41-56, FK19-21, IV1-28, IV30-37, IV40, IV52-54, IV63, KW1-14, PA21-35, PA36-40, PH15-26, PH30-32, PH49, PH50
All orders will incur carriage costs. We will source the best available rate and call you to arrange payment.
Postcodes: HS1-9, IV41-51, IV55-56, KA15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
All orders will incur carriage costs. We will source the best available rate and call you to arrange payment.
All orders will incur carriage costs. We will source the best available rate and call you to arrange payment. Please note you will also be responsible for all customs, tarrif and duty charges in accordance with your country's import rules.
If your order fills 7 boxes or more, we will arrange to send it via a pallet service. We will always contact you beforehand to ensure that your delivery address is able to receive a pallet. Otherwise, your order will be sent well-packaged in spearate boxes via our reliable courier service.
Our standard deliveries are scheduled for Monday to Friday (excluding bank holidays). Saturday deliveries are possible upon request and may incur a surcharge, which we will communicate prior to dispatch and pass on to you.
We have many overseas stockists and happily ship our products worldwide. Candles and incense are straightforward to deliver. We can issue a qualifying letter to prove originating status for qualifying goods so duties should NOT be payable.
If you would like to order reed diffusers or room sprays, please contact our sales team at contact@heavenscent.co.uk as certain fragrances require specialized shipping methods.
Please note that due to current regulations, exporting cosmetics (any product that comes into contact with skin) can be complex unless the overseas customer assumes the role of the 'responsible person'.
We do not offer a drop shipping service. We deliver your complete order directly to your central designated delivery point for you to distribute to your customers.
While every care is taken when hand-packing your order in Wiltshire, accidents can occasionally happen once transit begins. We kindly ask you to carefully inspect your order upon arrival. If there are any breakages, please call or email our dispatch team at contact@heavenscent.co.uk within 72 hours of delivery.
You will not need to return the damaged items, but we do require photographic evidence along with a clear list of all affected products and aromas.